Delivery Fulfillment Experiences

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border=0 width="424" height="122" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <bR> <bR> <bR> <bR> <div> <A HREF="commissioning.htm" TARGET="_top" TITLE="Dock and Sea Trials"><U><B>Back</B></U></A></div> <bR> <div> <B>Update (3.5 Years into our ownership)  </B><FONT SIZE="3" COLOR="#FFFFCC" FACE="Arial" >Not withstanding anything stated in the text below, we are extremely pleased with the after purchase service that we have received from the Queen Long factory and the Hylas International Sales representative in England and Barcelona.  All have set the bar high for other companies to follow.  It has been a real pleasure dealing with this organization and we heartily recommend them to any prospective purchaser.  The service has been outstanding.  I could give many examples, from ordering spares to obtaining gel coat, etc., etc., etc.  They have always been very supportive, cordial and helpful in any circumstance that we have found ourselves.</FONT></div> <bR> <bR> <div> In this page we will describe in detail our experiences in the way Hylas Yachts and Queen Long Maine fulfilled their obligations to us in the process of:</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Putting together the initial contractual documents and timely delivery of such</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Willingness to make changes</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Boat Building Process & Experiences in Taiwan</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Scheduling and meeting delivery time frames</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Commissioning Process</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Acceptance Process</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Warranty Process</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Overall Satisfaction</div> <bR> <div> All-in-all, we were pleased with the quality of work, especially given the complexity of the boat and the number of systems installed.  We would like to say that we were also impressed with the installation of many pieces of "additional" equipment as done by Queen Long.  In most cases, our expectations were exceeded.   Our recommendation would be to have Queen Long do as much of the mechanical installation as is feasible.  If you decide to do that, ship all your gear to Taiwan before your boat is built.  Have a clear understanding of exactly how and where you want things installed. Document everything with detailed drawings and make sure that Taiwan has a copy.  If you do that, you will be very please with the end result.</div> <bR> <div> Paperwork is not a strong point with Hylas (USA) - at least to our standards.  Queen Long, understandably so,  was reticent to give quotes on work that they haven't done before and this was also a cause for delays.  We found that despite numerous attempts at passing revised paperwork and corrected paperwork back and forth to Hylas, that it never seemed to be corrected in a timely fashion.  Our contract paperwork was finally completed after delivery, but before acceptance, of the boat.</div> <bR> <div> In many cases we did not have a final cost for things that were custom items until after the work was completed.  Of course, one is always concerned about cost containment, but we would like to add that we were very happy with all of the charges applied by Queen Long for the installation of additional gear and/or changes that we requested, even when received after the fact.  We believe that Queen Long was very ethical in their billings and in fact, we believe that in every case, that the costs to do the work here in the US would have been many times the cost charged by Queen Long.</div> <bR> <div> Our commissioning took over 3 months (from January through May).  The Hylas claim of 10 days to commission the boat is nonsense.  We had planned on 2 months based upon input from numerous Hylas owners.  In our case the extra time delay was caused primarily by:</div> <div> 1) The local commissioning agent being off on a yacht delivery (about 1-2 weeks delay there)</div> <div> 2) Focus on getting another Hylas commissioned (About another 1-2 weeks delay there)</div> <div> 3) Miami boat show priorities (At least 2 weeks lost there)</div> <div> 3) Priorities of the yard in getting other work done on other yachts (We estimate about a month lost there)</div> <div> 4) Delays in receiving our backstay adjusters (Combined with #4 above - 1 month)</div> <div> 5) Returning to the yard to have work completed</div> <bR> <div> <FONT SIZE="2" COLOR="#FFFFCC" FACE="Arial" >However, all commissioning contractors - except for the electronic's installers, that is, Concord Marine Electronics and Lamplighter, took full advantage of those delays to put off their efforts until the last possible moment.  As a result, we left, under some duress, with the boat still in need of  fixes and missing items.  We can say that our major delay in initially leaving Ft. Lauderdale were attributable to problems in getting our DC Refrigeration to work (See web page on </FONT>Refrigeration.<FONT SIZE="2" COLOR="#FFFFCC" FACE="Arial" >).  We finally got Beard Marine to solve the outstanding problems with the refrigeration installation and we thought that they were very professional in their scheduling and performance.</FONT></div> <bR> <div> We believe that there were lessons learned on everyone's part in speeding up the commissioning process.  The Jackneys' have tightened up their contractual paperwork and have applied appropriate pressures to assure more timely work on the part of the commissioning agents.  One must keep in mind that the 54 can be a complex product and even with meticulous project management, it will be easy for time delays to creep into the commissioning schedule.  We recommend working closely with the Jackneys' to assure timely compliance and to document all delays in writing to them to assure  the quickest possible resolve.  E-mail was invaluable.  The Jackneys, who seem to prefer faxing over e-mail, appear to be getting better at using e-mail.</div> <bR> <div> All-in-all, we were pleased with the quality of work, especially given the complexity of the boat and the number of systems installed.  We would like to say that we were also impressed with the installation of many pieces of "additional" equipment as done by Queen Long.  In all cases our expectations were met if not exceeded.   Our one recommendation would be to have Queen Long do as much of the mechanical installation as is feasible.  Ship all your gear to Taiwan before your boat is built and have a clear understanding of exactly where you want things installed.  If you do that, you will be please with the end result.</div> <bR> <div> The major problem areas were:</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">High Capacity Alternator for house bank not working (faulty fuse holder under Nav Station)</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">DC  & AC refrigeration not working properly (temperature sensor location, gas pressure, DC power cable length & sensor settings)</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Crack in gelcoat where propane tank was replaced with a second refrigerator</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Macerator pump broken</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Steering pedestal  - wheel lock not installed</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Cubby latches misaligned</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Mast tuning off - Stays'l too tight</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Stays'l Leak</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Mast Leak</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Zinc Overprotection</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Vertical Battens sticking in mast exit</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Genoa and Stays'l tracks not extended far enough aft to properly tension foot of sails</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Relocating oil pressure gauge for Yanmar engine</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">And a myriad of other smaller items...</div> <bR> <div> (May time frame)  We have brought the boat back to Summerfield's to have these deficiencies fixed.  We are currently optimistic that those fixes will be done in a timely fashion.  We will report on that later.</div> <bR> <div> At the end of our 3+ month experience, the items not completed yet or outstanding are: (all but the last item were resolved)</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">DC refrigeration - Neptune Air replaced now by Beard Marine</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Solar Panels and remaining canvas - Andy's Canvas</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Wheel Lock for Steering Pedestal - Whitlock (They claim to have sent it twice but we have never seen it)</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">RCB Replacement Stopper - Selden Masts</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Anchor Boom Light connector - Selden Masts</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">3 torx head bolts - Selden Masts</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Winch replacements (Lifted Chrome) - Lewmar</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Cap for windlass foot switch - Lighthouse Marine (Sent but wrong size - resending)</div> <div> <IMG BORDER="0" SRC="Symb075c00b700c8ccffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Kinked Air Conditioner drain hose - Hylas work order in, work not completed - Jack Peterman</div> <bR> <div> <B>Outstanding Vendor:</B><FONT SIZE="2" COLOR="#FFFFCC" FACE="Arial" >  Hands down,  Lamplighter outshone all vendors in timeliness, professionalism, responsiveness and attentiveness.  The owner Dave Lalond and his staff  (Pablo) were very supportive and considerate in all that they did.  Dave would show up when he said he would, got his work done when he said he would, was within costs,  and his after service support has been impeccable.</FONT></div> <bR> <div> Other vendors that we were pleased with include:  Beard Marine (Jeff),  and Sun Power Diesel (Kevin)</div> <bR> <div> Andy of Andy's Canvas did a wonderful job  and we recommend that you get your canvas done by him, but plan for delays.</div> <bR> <div> All-in-all, we were greatly surprised and pleased by the efforts of Hylas personnel to commission the boat properly.  When the boat arrived at the yard, there was an extensive check list covering all sorts of details.  Hylas even changed the engine oil and put in the preferred type of Antifreeze  <FONT SIZE="2" COLOR="#FF9980" FACE="Arial" ><A HREF="yanmar125_cooling_system_recommendatons.htm" TARGET="_top" TITLE="Yanmar 125 HP"><U>(See Engine Antifreeze).</U></A></FONT></div> <bR> <div> Generally speaking, it will take an owner's effort to ferret out all the fine details of what need's attention. These boats are complex and it is not unreasonable that certain items will need attention.   As good as Phyllis's list is, and as impressed as we were with it, it in itself is insufficient to fully examine, test and identify potential problems.  We spent everyday of the three months that the boat was being commissioned working with the commissioning people and going over details and we still found some problems after that period of time. </div> <bR> <div> In our previous experience in buying boats, this being our third, we have never experienced a willingness to make sure that the boat was 100% right in the fashion that we did during this commissioning.  Sometimes it took multiple reminders to the "workers" that certain small items needed attention, but Hylas was always supportive of getting the boat to be "right."</div> <bR> <div> Since we have now paid for the boat, I guess that we are out of the acceptance period and into the warranty period. Kyle Jackney has been reassuring that all the issues will be fixed.  We have been pleasantly surprised by Kyle Jackney.  He has been helpful and supportive in resolving all the outstanding items and has approved the work to be completed.  If only some of the vendors were as cooperative we would be out of here.</div> <bR> <div> (November Time Frame)   We have returned to Summerfield Boat Works after our 3 month shakedown cruise to New England.  I am glad to say that upon our return, about the only major items that needed to be fixed were those that hadn't been resolved before our departure.  Below is a copy of the actual list that we submitted to Summerfield's upon our return.   Only items marked with "*" are considered to be warranty items.  Some items have already been covered financially by Hylas, others are awaiting our sending the final bill to Hylas.</div> <bR> <div> Items to be done:</div> <bR> <div> 1) Haul boat, paint bottom, polish hull  (In all frankness, Summerfield did la terrible job on this.) There are many, many examples, we will provide two:</div> <div> In the pictures below you can see where sanding was done and the appropriate barrier coat was never applied.  We did not find this out until after we reached Trinidad and had the boat hauled.  Summerfield's did not stand behind their work, or should I say, lack of work, despite the fact that they had charged us a considerable amount of money to apply the barrier coat, which, obviously from the pictures below, they never did.  The yard staff simply painted over the spots with bottom paint and never bothered to apply the protective barrier.  The barrier was needed because Summerfield's sanded too deeply in the process of removing the original anti-fowling paint.  Another major screw up was their installation of the shaft brake.  They did the same faulty installation on L'ame Libra also.  Because of the faulty installation, the shaft brake could not be moved or adjusted and we had to have it cut out with a diamond saw (very expensive) and replaced at great cost.  So, if you are having your boat commissioned at Summerfield's, we recommend that you pay very, very close attention to all work being performed, else you will "pay" later.</div> <bR> <div> <TABLE BORDER="2" CELLPADDING="2" CELLSPACING="1" WIDTH="621" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 49 WIDTH="301"><div> You can see the sanding spots in the picture below where the protective barrier coat was never applied by Summerfield's</div> </tD> <tD VALIGN=TOP WIDTH="301"><div> Detail closeup of spots never coated as contracted and paid for.</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 231 ><NOBR><div> <IMG SRC="27aa2ce10.jpg" border=0 width="300" height="225" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> </NOBR></tD> <tD VALIGN=TOP><NOBR><div> <IMG SRC="27ac2ce10.jpg" border=0 width="300" height="225" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> </NOBR></tD> </tR> </TABLE></div> <bR> <div> 2) Remove max prop and send to manufacturer immediately after haul out.  Install upon return.  (There turned out to be galvanic corrosion on the prop.  It cost about $450 + shipping  + yard labor  to have the prop pulled, installed and replated.   The problem stemmed from lack of sufficient zinc.  We added extra zinc but we do not know if this problem is solved in that we seem to be having problems with the Zinc Controller.  We are on our second unit and  now this unit seems not to be working properly again. = to be resolved...)  This may have been do to excessive stray currents in the water at Summerfield's.  There is no knowing for sure.  Once we left Summerfield's, dissipation of our zincs drop dramatically.  As a result of the previous problem, Summerfield's  also installed a Deluxe Corrosion Controller which I do not believe ever worked properly.</div> <bR> <div> 3)* Fix deck leaks for running back deck rings: Fixed</div> <bR> <div> 4)* Repair cracked floor board: Fixed</div> <bR> <div> 5) Replace windlass (you have new windlass from Lighthouse)  Summerfield's never did the wiring for the Windlass counter properly and that has remained a problem until fixed elsewhere: Fixed</div> <bR> <div> 6)* Stays'l leak still major problem.  Need to re-fabricate tang - make it larger for expected loads, use larger bolts.   Install new tang and fiberglass in place with high density resin/glass.  Make "well" for caulk.  Fabricate deck plate for tang and install all.   Summerfield's did a good job on this.  It has not leaked (and still doesn't as of 5/04) for 2+ years: Fixed</div> <bR> <div> 7)* Fresh Water pumps to be replaced: Fixed</div> <bR> <div> 8) Faulty switch on water maker needs to be replaced (Bad/good water bypass valve) John, is this covered by Summerfield's since you all installed item???: Fixed</div> <bR> <div> 9) Replace tarnished back stay turn buckle - (it must have been a bad chrome job, all the chrome has peeled away on just this one) (Summerfield's should cover this???): Fixed</div> <bR> <div> 10) Deck mount whisker pole and reaching strut: Fixed</div> <bR> <div> 11)* Touch up gel coat that is fading where original Stays'l standup blocks were located: Fixed</div> <bR> <div> 12)* Repair gel coat/deck crack around starboard gas tank storage (This will be the third time. In the past, Jack simply put gel coat over crack.  Each time it recracked shortly thereafter.  This needs to be repaired properly using glass mat or something permanent): Fixed</div> <bR> <div> 13)* Repair teak lifting off of sugar scoop: Fixed</div> <bR> <div> 14)* Sugar scoop Lazarette hinges not thru bolted and screws are being pulled out: Fixed</div> <bR> <div> 15)* Replace tarnished chrome winches. (Kyle this has been a long outstanding item, one that I have continually gotten your assurances that it would be remedied.  Am counting on it.  Have you made arrangements yet with Lewmar???  --  Never taken care of by Hylas USA, finally 3 years later, Hylas International out of England (Roger Burroughs) took care of it for me. <FONT SIZE="2" COLOR="#FF33CC" FACE="Arial" > Thanks Roger </FONT> </div> <bR> <div> 16)* Cockpit engine control panel continues to leak water onto overhead in galley: Fixed</div> <bR> <div> 17)* Fix interior mast teak trim boards that keep falling down. (Actually, since Summerfield did the work, maybe they should cover this one?)Never fixed properly by Summerfield's, had work done at own cost in Trinidad.</div> <bR> <div> 18)  Make elk-hide covers for upper running blocks: Fixed</div> <bR> <div> 19) Install soap dispenser in aft head: Fixed</div> <bR> <div> 20)*  Repair broken hinges/latches on various cabinet doors: Fixed</div> <bR> <div> All the work cited above was accomplished in 6 weeks (with ample cajoling from us.  The only item (as indicated above) to be resolved is the corrosion controller.</div> <bR> <bR> <div> Critical Phone Numbers:</div> <bR> <div> <TABLE BORDER="2" CELLPADDING="2" CELLSPACING="1" WIDTH="777" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" BGCOLOR=#262626 > <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="292"><div> Jack Peterman</div> </tD> <tD VALIGN=TOP WIDTH="127"><div> 954 684-9571</div> </tD> <tD VALIGN=TOP><NOBR><div> Participated in Commissioning; Independent Contractor</div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="292"><div> Andy's Canvas</div> </tD> <tD VALIGN=TOP WIDTH="127"><div> 954 581-3929</div> </tD> <tD VALIGN=TOP><NOBR><div> Provided all of Dakare's Canvas during Commissioning</div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="292"><div> Summerfield's</div> </tD> <tD VALIGN=TOP WIDTH="127"><div> 954 525-4726</div> </tD> <tD VALIGN=TOP><NOBR><div> Frank, John Lee, Brad, Rick, Mike, Larry, Gene</div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="292"><div> PYI Wheel Brake</div> </tD> <tD VALIGN=TOP WIDTH="127"><div> 727 538-5600</div> </tD> <tD VALIGN=TOP WIDTH="332"><div> Adjusted Wheel Lock Brake Mechanism</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="292"><div> Kyle Jackney</div> </tD> <tD VALIGN=TOP><NOBR><div> 617 775-8079 (Cell)</div> </NOBR></tD> <tD VALIGN=TOP WIDTH="332"><div> Hylas Rep</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="292"><div> Seasat</div> </tD> <tD VALIGN=TOP WIDTH="127"><div> 800 426-1330</div> </tD> <tD VALIGN=TOP WIDTH="332"><div> IMARSAT-C </div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="292"><div> Concord </div> </tD> <tD VALIGN=TOP WIDTH="127"><div> 954 779-1100</div> </tD> <tD VALIGN=TOP WIDTH="332"><div> Mike - RayMarine Installation</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="292"><div> Lamplighter</div> </tD> <tD VALIGN=TOP><NOBR><div> 954 468-615 (Pager)</div> </NOBR></tD> <tD VALIGN=TOP><NOBR><div> Dave - AC Components, Inverter, SSB, etc.</div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="292"><div> Nauticomp (LCD)</div> </tD> <tD VALIGN=TOP WIDTH="127"><div> 705 879-8800</div> </tD> <tD VALIGN=TOP><NOBR><div> Cockpit LCD Panel Display; Replaced on Warranty</div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 32 WIDTH="292"><div> Corrosion Controller</div> </tD> <tD VALIGN=TOP WIDTH="127"><div> 800 824-8524</div> <div> 805 644-1886</div> </tD> <tD VALIGN=TOP WIDTH="332"><div> Mike; Tech Assistance</div> </tD> </tR> </TABLE></div> <bR> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B><IMG SRC="27fa32320.png" border=0 width="50" height="50" ALIGN="BOTTOM" HSPACE="0" VSPACE="0">Dakare Specs</B></div> <div> <A HREF="http://www.dakare.com" TARGET="_top" TITLE="http://www.dakare.com"><U> <img src="HTMLobj-10235/aniGif.gif" border="0" align="bottom" width="88" height="39">  </U></A></div> <bR> </td> </tr></table></body>